Love,LOVE,love this location. Always great service!
I love this place. The care for your animals and provide genuine service. They are understanding and just like family. This is the only place I take my dog.
I've had 2 good experiences here, and plan to bring the rest of my pets here for veterinary care. The facility is nice. They went over all costs with me before the surgery and there were no surprises on the bill. They did thorough check outs both visits. They even made a makeshift cone for my chinchilla after his neuter. It didn't last very long but that gesture showed me they cared about my pet.
My family and I were visiting family for the weekend and our 12 year old dog managed to hurt himself. I called Friday morning to see if they could help and the receptionist was very short and rude, which did not change once we arrived at the office. I wasn't looking for a friend Jayme, but a little compassion for someone who was almost 500 miles from home and was dealing with an injured family member. The entire time we were in the waiting room they was no expression from the front staff and no welcoming feeling.
I hope I never have another need for a vet while I am visiting family and am very grateful for the wonderful vet clinic I have at home.
I would love to rate this vet clinic with five stars. The vets are very kind and knowledgeable. I've felt comfortable taking my dogs there and suggesting to family and friends to try them out for a while. However, the receptionists..well one of them anyway, is consistently rude. Anytime I've shown up to bring my loved ones in for an appointment, she acts as though I'm wasting her time, or I shouldn't bother coming in. She comes across as standoffish. In just over a year, I've lost three dogs that have been a huge part of my family. My own little girl last year, my mother's dog two and a half weeks ago, and my father's pup just a few days ago. EACH time, when the moment for that incredibly difficult decision arrived, to decide whether or not is was time to part ways with our loved ones came, she was extremely rude. We are already breaking down and at our worst moments. To deal with an abrasive attitude and overall lack of compassion from this person really tempts someone to consider doing business with another clinic. The veterinarians are terrific, but some better help at the front desk is very much needed.
I requested the x-rays be emailed to my vet back home and gave the vet their email address right away. I called my vet once we were back home, 5 days after our visit to the clinic, and the x-rays had not been sent yet.
The vet technician and vet were nice and the tech was personable. I wish that they would've at least introduced themselves to me. Again....I have never met you and I am needing help because my 12 year old baby is in pain and cannot walk, a little compassion would be nice.
Missouri Valley Vet Pinehurst is a US Veterinary Care based in Bismarck, North Dakota. Missouri Valley Vet Pinehurst is located at 755 W Interstate Ave, Bismarck, ND 58503, USA.
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