A week passed & still no call...I called them & they said "oh yeah, we have those in" Then I asked them when we could get them put on, they told me they would't be able to get me in for another week.
So at that point I asked about a replacement pair as a normal person would when they were sold a defective product that they paid full price for.
I tried talking to higher ups to explain this situation, but they were just rude & not willing to make it right to a customer that has been going to them for the past couple years.
So if you need tires or any other work, just avoid this place. Go to Tires Plus, I've heard good things about them, that's where I'm going to bring my business from now on.
Can't recommend enough.
This place is a joke with absolutely terrible customer service.
They proceeded to tell me that they would do a mileage warranty so I would pay for the amount of miles I put on the tires, which was about $13 per tire.
Great customer service. Even tried finding me a match to my tires around town because the didn't carry mine. Ended up bying here anyway. They didn't try to talk me into anything...just have me the information and helped me decide what was best. I had a taillight that they looked into even though their normal technician was out for the day.
I must say, the customer service is top notch. Keep it up BTC!
Great people, its a place where you can trust to get best service in town. Also convenient location downtown where you can leave your car while you go shop or work and they will text you when your car is done. Great service!
I bought a brand new set of all season tires that they personally recommended less than 5 months ago. I put about 6,000 miles on tires that were rated at 50,000. They wore down & became complete garbage & a total hazard once we got our first snow fall. An employee told me that they have been having really bad luck with these tires & multiple other customers are not getting anywhere near what the tires are rated at.
My grandfather, my father and I have all gone here for years. These guys are the absolute epitome of a reliable, small town place that you only dream of being able to take your vehicle. A little rough around the edges but I trust a place focused on quality service over one that's concerned about their polished look. These guys have been nothing but honest and fair over the years.
Keep in mind, I don't have a car that is safe to drive at this point & these guys are just giving me the run around.
They had to order these new tires in, they said it would be about a week & they would call me.
Then I finally get my car into the shop & they want to charge me for balancing & labor for the replacement tires, tires I would not need to get replaced if they sold me a good product in the first place.
I said sure, as long as these tires would be better.
Great location just outside of Bismarck. Oil changes are comparable (if not cheaper) and they don't use any off brand oils. This is my new shop! HIGHLY recommended.
Bismarck Tire Center is a US Car Repair based in Bismarck, North Dakota. Bismarck Tire Center is located at 503 N 4th St, Bismarck, ND 58501, USA.
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